Refund policy

Merchandise purchased will be subject to exchange or store credit only within 14 days of purchase or delivery date. No cash or credit card refunds will be given. Your item must be in the same condition that you received it, unused and in its original packaging, with the receipt or proof of purchase to be eligible for an exchange or credit.

To start a return, you can contact us at admin@denotebeauty.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and be recycled or discarded.

You can always contact us for any return questions at admin@denotebeauty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned: custom products (such as special orders or personalized items), and intimate goods. Please get in touch if you have questions or concerns about your specific item.

 

Please note all sale items or gift card purchases are final.

 

With love,